Frequently Asked Questions

If you have any questions regarding any of our products, please don't hesitate to contact us via our contact page. We aim to respond to all queries within 24-48 hours Monday-Friday. You can also email sales@swayfragrance.co.uk

We accept all major debit and credit cards. We also accept Paypal.

At Sway Fragrance, we strive to provide you with the utmost satisfaction. Due to the nature of our products, all sales are final. However, if there are exceptional circumstances, we may consider a refund on a goodwill basis, subject to deduction of postage costs. Please contact our customer support team within 14 days of receiving your order to discuss any concerns. We appreciate your understanding and value your trust in our artisanal fragrances.

Free Shipping: (3-5 working days via Royal Mail Tracked 48)

Express Shipping: (1-3 working days via Royal Mail Tracked 24)

International Shipping: We currently only ship within the United Kingdom of Great Britain and Ireland.